The Effect of Perception of Effort - Reward Balance on Employee Satisfaction with the Meaning of Work as a Moderating Factor; Study at Islamic Hospitals
Keywords:
Effort-Reward Balance, Meaning of Work, Employee Satisfaction, Theory of Planned BehaviorAbstract
This study aims to investigate the influence of the Perception of Effort-Reward Balance (ERB) on employee satisfaction, moderated by the perception of the meaning of work, using the Theory of Planned Behavior (TPB). Employing a quantitative causal associative method, primary data were collected from 1,039 employees across four Islamic hospitals in East Java and Central Java through a simple random sampling technique. The data were analyzed using Structural Equation Modeling (SEM) with the 'lavaan' package in R software. The results reveal that the Perception of Effort-Reward Balance (ERB) is significantly influenced by the Balance of Work Challenges - Capacity (BCC) and Perception of Self-Development Opportunities (PDO), but not by the Perception of Task Relevance - Skills (TRS). Moreover, ERB does not significantly affect Perception of Employee Satisfaction (PES) directly. However, the moderating variable, Perception of the Meaning of Work (PMW), shows a significant positive impact on the relationship between ERB and PES. This indicates that employees' perception of the meaning of their work enhances their satisfaction, even when their perceived balance of effort and reward is low. These findings suggest that organizations, particularly Islamic hospitals, should focus on enhancing the meaning of work for employees to boost job satisfaction, which can indirectly improve organizational performance and customer satisfaction. The study highlights the importance of non-material rewards and the role of spiritual leadership in fostering a meaningful work environment.
References
A. I. Beltrán-Velasco, P. Sánchez-Conde, D. J. Ramos-Campo, and V. J. Clemente-Suárez, “Monitorization of Autonomic Stress Response of Nurse Students in Hospital Clinical Simulation,” Biomed Res Int, vol. 2021, 2021, doi: 10.1155/2021/6641425.
A. R. Sutin, M. Luchetti, Y. Stephan, and A. Terracciano, “Sense of purpose in life and motivation, barriers, and engagement in physical activity and sedentary behavior: Test of a mediational model,” J Health Psychol, vol. 27, no. 9, pp. 2068–2078, Aug. 2022, doi: 10.1177/13591053211021661.
A. S. Ashton, “How human resources management best practice influence employee satisfaction and job retention in the Thai hotel industry,” Journal of Human Resources in Hospitality and Tourism, vol. 17, no. 2, pp. 175–199, Apr. 2018, doi: 10.1080/15332845.2017.1340759.
B. Al Kurdi, M. Alshurideh, and A. Alnaser, “The impact of employee satisfaction on customer satisfaction: Theoretical and empirical underpinning,” Management Science Letters, vol. 10, no. 15, pp. 3561–3570, 2020, doi: 10.5267/j.msl.2020.6.038.
B. I. Keisu, A. Öhman, and B. Enberg, “Employee effort – reward balance and first-level manager transformational leadership within elderly care,” Scand J Caring Sci, vol. 32, no. 1, pp. 407–416, Mar. 2018, doi: 10.1111/scs.12475.
C. Arnoux-Nicolas, L. Sovet, L. Lhotellier, A. Di Fabio, and J. L. Bernaud, “Perceived work conditions and turnover intentions: The mediating role of meaning of work,” Front Psychol, vol. 7, no. MAY, 2016, doi: 10.3389/fpsyg.2016.00704.
C. Lleras, “Path Analysis,” Encyclopedia of Social Measurement, vol. 3, 2005.
E. I. Lysova, B. A. Allan, B. J. Dik, R. D. Duffy, and M. F. Steger, “Fostering meaningful work in organizations: A multi-level review and integration,” Feb. 01, 2019, Academic Press Inc. doi: 10.1016/j.jvb.2018.07.004.
E. Voltmer, J. Rosta, S. Köslich-Strumann, and K. Goetz, “Job satisfaction and work stress among physicians in Norway and Germany-A cross-sectional study,” PLoS One, vol. 19, no. 1, p. e0296703, Jan. 2024, doi: 10.1371/journal.pone.0296703.
F. Martela and A. B. Pessi, “Significant work is about self-realization and broader purpose: Defining the key dimensions of meaningful work,” Mar. 26, 2018, Frontiers Media S.A. doi: 10.3389/fpsyg.2018.00363.
G. Prayag, S. Hassibi, and R. Nunkoo, “A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects,” Journal of Hospitality Marketing and Management, vol. 28, no. 1, pp. 51–80, Jan. 2019, doi: 10.1080/19368623.2018.1504367.
H. Elrehail, I. Harazneh, M. Abuhjeeleh, A. Alzghoul, S. Alnajdawi, and H. M. H. Ibrahim, “Employee satisfaction, human resource management practices and competitive advantage: The case of Northern Cyprus,” European Journal of Management and Business Economics, vol. 29, no. 2, pp. 125–149, Jun. 2020, doi: 10.1108/EJMBE-01-2019-0001.
I. Ajzen, “The theory of planned behavior: Frequently asked questions,” Hum Behav Emerg Technol, vol. 2, no. 4, pp. 314–324, Oct. 2020, doi: 10.1002/hbe2.195.
J. Bruin, “Introduction to SAS,” UCLA: Statistical Consulting Group, 2006, Accessed: Jun. 21, 2024. [Online]. Available: http://www.ats.ucla.edu/stat/stata/ado/analysis/.
J. Ćulibrk, M. Delić, S. Mitrović, and D. Ćulibrk, “Job satisfaction, organizational commitment and job involvement: The mediating role of job involvement,” Front Psychol, vol. 9, no. FEB, Feb. 2018, doi: 10.3389/fpsyg.2018.00132.
J. I. Manajemen et al., “Pengaruh Internet Financial Reporting (IFR) Dan Tingkat Pengungkapan Informasi Website Terhadap Frekuensi The Effect Of Internet Financial Reporting (IFR) And The Level Of Disclosure Of Website Information On Share Trading Frequency In Mining Companies Listed On The IDX.” [Online]. Available: http://jurnalmahasiswa.uma.ac.id/index.php/jimbi
K. Garg, I. A. Dar, and M. Mishra, “Job Satisfaction and Work Engagement: A Study Using Private Sector Bank Managers,” Adv Dev Hum Resour, vol. 20, no. 1, pp. 58–71, Feb. 2018, doi: 10.1177/1523422317742987.
L. van Tuin, W. B. Schaufeli, A. Van den Broeck, and W. van Rhenen, “A Corporate Purpose as an Antecedent to Employee Motivation and Work Engagement,” Front Psychol, vol. 11, Sep. 2020, doi: 10.3389/fpsyg.2020.572343.
M. Hansson, A. Dencker, I. Lundgren, I. M. Carlsson, M. Eriksson, and G. Hensing, “Job satisfaction in midwives and its association with organisational and psychosocial factors at work: a nation-wide, cross-sectional study,” BMC Health Serv Res, vol. 22, no. 1, Dec. 2022, doi: 10.1186/s12913-022-07852-3.
M. I. Abdullah, D. Huang, M. Sarfraz, L. Ivascu, and A. Riaz, “Effects of internal service quality on nurses’ job satisfaction, commitment and performance: Mediating role of employee well-being,” Nurs Open, vol. 8, no. 2, pp. 607–619, Mar. 2021, doi: 10.1002/nop2.665.
M. S. Nemteanu and D. C. Dabija, “The influence of internal marketing and job satisfaction on task performance and counterproductive work behavior in an emerging marketing during the covid-19 pandemic,” Int J Environ Res Public Health, vol. 18, no. 7, Apr. 2021, doi: 10.3390/ijerph18073670.
N. Broderick, R. Vaughan, F. McNicholas, and L. Feeney, “Staff stress and burnout in a community adult mental health service,” Ir J Psychol Med, pp. 387–395, 2021, doi: 10.1017/ipm.2021.36.
P. Stamolampros, N. Korfiatis, K. Chalvatzis, and D. Buhalis, “Job satisfaction and employee turnover determinants in high contact services: Insights from Employees’Online reviews,” Tour Manag, vol. 75, pp. 130–147, Dec. 2019, doi: 10.1016/j.tourman.2019.04.030.
S. Bankins and P. Formosa, “The Ethical Implications of Artificial Intelligence (AI) For Meaningful Work,” Journal of Business Ethics, vol. 185, no. 4, pp. 725–740, Jul. 2023, doi: 10.1007/s10551-023-05339-7.
S. Frémeaux and B. Pavageau, “Meaningful Leadership: How Can Leaders Contribute to Meaningful Work?,” Journal of Management Inquiry, vol. 31, no. 1, pp. 54–66, Jan. 2022, doi: 10.1177/1056492619897126.
S. J. Martikainen, L. Kudrna, and P. Dolan, “Moments of Meaningfulness and Meaninglessness: A Qualitative Inquiry Into Affective Eudaimonia at Work,” Group Organ Manag, vol. 47, no. 6, pp. 1135–1180, Dec. 2022, doi: 10.1177/10596011211047324.
S. S. Lases, I. A. Slootweg, E. G. J. M. Pierik, E. Heineman, and M. J. M. H. Lombarts, “Efforts, rewards and professional autonomy determine residents’ experienced well-being,” Advances in Health Sciences Education, vol. 23, no. 5, pp. 977–993, Dec. 2018, doi: 10.1007/s10459-018-9843-0.
S. Wardaningsih and A. P. Junita, “Nurse’s experiences in implementing an islamic care nursing practice in sharia-based hospital Yogyakarta: A phenomenological study,” Open Access Maced J Med Sci, vol. 9, pp. 182–188, 2021, doi: 10.3889/oamjms.2021.5814.
T. Cheng, B. Zhang, J. Guo, and H. Pikhart, “Association between work stress and health behaviours in Korean and Japanese ageing studies: A cross-sectional study,” BMJ Open, vol. 12, no. 8, Aug. 2022, doi: 10.1136/bmjopen-2022-063538.
W. Jonglertmontree, O. Kaewboonchoo, I. Morioka, and P. Boonyamalik, “Mental health problems and their related factors among seafarers: a scoping review,” BMC Public Health, vol. 22, no. 1, Dec. 2022, doi: 10.1186/s12889-022-12713-z.
Z. Sholikhah, X. Wang, and W. Li, “The role of spiritual leadership in fostering discretionary behaviors: The mediating effect of organization based self-esteem and workplace spirituality,” International Journal of Law and Management, vol. 61, no. 1, pp. 232–249, Feb. 2019, doi: 10.1108/IJLMA-04-2018-0081.
Z. T. Knauss et al., “Effort-reward balance and work motivation in rats: Effects of context and order of experience,” Behavioural Processes, vol. 181, Dec. 2020, doi: 10.1016/j.beproc.2020.104239.